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Shangri-La, five-star luxury hotels is located in premier cities across the globe. This asian heritage hotel brand identified the need for growing an innovation culture as a key strategic goal for the next 2 years within their organization. They engaged our strategy practice to define and execute a strategic plan to train and mentor their hotel GMs.

We ran a series of Design-Thinking workshops and introduced our “Agile Innovation Toolkit” to the team. We also assisted them in their service and process design projects across the Shangri-La network.